Operations Director 2017-Present
Office Manager December 2015 – January 2017
Front Desk / Backup Office Manager July 2015 – December 2015
– Supervises daily operations and ensures business goals are attained
– Creates, implements, and oversees practice policies and procedures to improve the quality of service
– Demonstrates confidentiality while handling sensitive business and HR matters
– Reviews key performance indicators with office managers to form action plans for areas of improvement
– Recruits and hires administrative and clinical staff
– Recruits providers by developing virtual pitch decks and maintaining professional contacts such as dental school program directors
– Credentials providers
– Conducts formal reviews for office and department managers
– Creates an atmosphere and conditions that are conducive to, and foster, motivation of employees
– Generates training modules and curriculum to produce and develop valuable team members
– Builds provider and staff schedules
– Manages third party vendors, servicers, and utilities
– Manage projects such as EMR conversion, opening new office locations, and rebranding business ownership

• Taught customers about products using extensive knowledge, artistry skills, and personal testimonials
• Met personal and counter sales goals; took the responsibility for the counter’s performance
• Recovered counter display as needed
• Opened and closed registers in the cosmetics department
• Assisted in inventory for the cosmetic department
• Booked and executed local and national cosmetic counter events

• Taught customers about products using extensive knowledge, artistry skills, and personal testimonials
• Reviewed business metrics to create a plan of action; promoted and executed in-store events
• Met personal and store sales goals; took the responsibility for store performance
• Assisted in the prescreening of potential employees and auditions.
• Trained new hires on Point of Sale and operational tasks
• Worked with employees to improve performance through coaching, team selling, encouragement, and feedback
• Placed supply orders for boutique through Schwarz online ordering system
• Formed employee schedules and tracked attendance
• Performed opening and closing duties for boutique, including bank deposits, counting drawers, and stock levels in store